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About 2-1-1

Dial 2-1-1 for FREE, confidential, 24-hour information and referral assistance for:

Housing • Shelter • Food • Legal Aid • Clothing • Education • Counseling • Utility Assistance • Health Care • Transportation • Volunteer Opportunities

What is 2-1-1?

2-1-1 is a national dialing code for health and human service information and referral. 2-1-1 is an easy-to-remember number that helps connect individuals and families to community-based organizations. Today, 2-1-1 reaches approximately 86.6 percent of the U.S. population, covering all 50 states, the District of Columbia and Puerto Rico.

Why 2-1-1?

2-1-1 is easy to use and helps track gaps, duplication and trends in social services. 2-1-1 is essential in disaster relief, helping reduce non-emergency calls to 911 by connecting victims, donors and volunteers with social service agencies. 2-1-1 can also be good for business because it helps employees through crises. The United Way 2-1-1 Service also constantly updates a database of nearly 4,000 services available throughout the region.

Are there charges for calling 2-1-1?

There are no charges for calls from landline phones; calls are free from most pay phones. However, normal usage minutes and taxes apply to cell phone users.

Where is 2-1-1 available?

My United Way 2-1-1 Service covers Adams, Allen, Blackford, DeKalb, Elkhart, Fulton, Grant, Huntington, Jay, Kosciusko, LaGrange, LaPorte, Marshall, Noble, Saint Joseph, Steuben, Wabash, Wells, and Whitley counties. For information on call centers in Ohio, visit www.211ohio.net. Hoosiers in all 92 counties can now receive service by dialing 2-1-1.

What does the system cost?

It is estimated that 2-1-1 costs communities an average of $1.50 per person for the area served. Your United Way gift helps support this critical service. United Ways in Indiana are a primary supporter of the Indiana 2-1-1 Partnership and IN211 Centers. All active IN211 Centers rely on United Way support and some receive up to 95 percent of their total annual budget from United Way contributions.

How many people use 2-1-1?

In 2012, over 45,000 calls were received from residents of Northeast Indiana – a three percent increase over 2011. Since 2004 (the first full year of 2-1-1 service), calls requesting health and human services have grown a tremendous 119% percent. Most of the calls are related to basic needs like food, clothing, shelter, and financial assistance for rent and utilities.

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